How to Create Effective WhatsApp Automatic Replies
While we all know about all the great perks that communicating on WhatsApp has for your business, it also has its drawbacks, not least of which is how difficult it can be to keep up with messages when you're busy. That's why it's so important to have a system in place to ensure that you're quickly and efficiently responding to your contacts. One great way to do this is through automatic replies.
Automatic replies are messages sent automatically by PulpoChat to anyone who messages you. This can be an incredibly powerful tool, as it ensures that your contacts get the help they need without having to wait for someone from your team to respond.
With PulpoChat you can easily create messages that can immediately capture the attention of your customers and make them feel taken care of. Making a brilliant first impression with a welcome message or showing your diligence with away and follow-up messages, can truly make the difference between your business and another.
However, setting up an effective automatic reply system isn't always easy. Here are a few tips to help you maximize the potential of your WhatsApp automatic replies:
Keep It Simple
Automatic replies should be simple and straight to the point. Don't try to make them too long or complicated. Your message should be concise and provide clear direction for the person receiving it. Don't overload your reply with too much information or go into too much detail. This will make it more likely that your message will be read and understood.
Personalize Your Replies
Your automated replies should be tailored to your specific business. Make sure that you include a human touch and that the message’s style reflects your business's values. With PulpoChat you can also take your automatic message to the next level by adding a picture to your text.
Monitor Your Responses
Make sure that you monitor the responses you're getting from your automated replies. This will help you to identify any areas where you need to improve, and it will also help you to better understand how often and when people are using your automatic replies.
Your automated replies should be as helpful as possible, but they should also leave the impression that you're available to help if needed. Make sure to mention in your reply that you are willing to answer any questions they may have and that soon someone from your team will take care of their queries.
Set the Right Expectations
Be as honest as possible in providing a reasonable expectation of what your customer’s waiting time could be in order to receive a human response.
Make sure you include some tools that the customer can use immediately to answer the most common questions. A link to a FAQ page, a blog or a specific page on your website can help the customer solve their queries independently.
Creating effective WhatsApp automatic replies is an important part of running a successful messaging service. By following the tips outlined above, you can easily set up a reply system that will help you respond to messages more quickly and effectively.
5 Examples of Effective Automatic Welcome Messages on WhatsApp
Welcome to [Business Name]! Thank you for reaching out to us. One of our support specialists will be in touch with you in a few minutes. Please, let us know how we can help you so that we can assign your query to the best-fit expert.
Hi there! We're [Business Name], and we're here to help. One of our Customer Support representatives will be with you in the blink of an eye, in the meantime, feel free to browse the FAQ page of our website.
Welcome to [Business Name]! Taking great care of our customers is our number one priority, so please feel free to ask us any questions or concerns you may have about our services.
Hi! We're [Business Name], and we're excited to have you join us. Please choose one of the below topics so that we can properly route your assistance request:
- General queries
- Information about my order
- Shipping tracking
- Cancel my order
Howdy my friend! All our amazing support team is currently busy, but don’t worry, we’ll be with you before you can say Floccinaucinihilipilification! (Yes, it’s a real word 😉)
5 Examples of Great Automatic Away Messages on WhatsApp
Thank you for contacting us! We're sorry, but our Customer Support is not available in weekends. One of our representative will contact you back within the first half of the day on Monday. Have a lovely weekend!
Hello! Thank you for reaching out. We’re currently receiving an extraordinary amount of assistance requests, so we might need a little more time to get back to you. Meanwhile, we think you would love to see our latest news: [website link]. We appreciate your patience and we’ll be in touch as soon as possible!
Hello! Unfortunately, you’ve reached us outside of our business hours. Please leave us a message or contact us again Mon-Fri 9-18. Thank you!
Hello, and thank you for your message! Our [Business Name] team wishes you the happiest holiday season! We have taken a few days off and we won’t be available on this WhatsApp chat on from December 24th until December 27th included. Please refer you our Help Pages or leave us a message here. We’ll be happy to assist you on December 28th.
Too bad, you’ve just missed us! Our Customer Happiness Team is available from Monday to Saturday from 8am to 8 pm CET. Don’t forget to take a look at our FAQs, you might find the answer your were looking for! If you still need our assistance, leave us a message and we’ll take care of you as soon as we get back online!
5 Examples of Engaging Automatic Follow Up Messages on WhatsApp
Thank you for getting in touch with us last week. We take great pride in providing the best customer service possible, so it would mean the world to us if you could spend 2 minutes to fill out our feedback form: [website link] Thank you!
Hello! Following up with our conversation from yesterday, please access the direct link to our premium customers’ private sale: [website link] We’ll be happy to help if you have any questions at all!
Hi there! We just wanted to reach out to you to let you know that we have amazing news since our last conversation. Please let us know if you want to hear more about them!
Hello! We haven’t heard from you in a while, so we just wanted to drop you a line to let you know that we are always available to answer all questions you might have about our service.
Dear customer, thank you for trusting us. If you loved our products and you want to spread the word, share the discount code 30OFF with all your friends and family to give them the opportunity to save on their first purchase. The coupon in only valid until the end of the month, hurry up!