Every time the autopilot of Decisions reads a chat, it uses AI. Your account has a monthly AI allowance for that, included in your plan: there is nothing extra to pay, and the autopilot never spends beyond it. When the allowance runs out, the autopilot pauses until it renews, and your inbox keeps working as usual.
Where to see it
In your dashboard, go into any WhatsApp number and click Decisions. The first tile, Account AI allowance this month, shows how much of the allowance this month has used, as a percentage. The bar turns amber from 80 %.
The tile is the same on every number: it is the account's allowance, not one per number. Only the people who can change Decisions see it.
What it covers
- Shared by every number of your account with Decisions, and by your AI agents.
- Grows with your numbers. Each number on the Standard plan adds enough for about 6,000 customer messages a month with every automation on, each number on the Advanced plan about 12,000, and each number on the Premium plan about 22,000.
- During the free trial the autopilot reads only a few chats a day, so a trial barely uses it.
- Renews every month, on the 1st.
To use less of it, turn off the automations you do not need, on the numbers with the most chats. The Awaiting reply queue uses none of it: it only lists what Priority already read.
When it runs out
For the month. The tile says This month's allowance is spent. and the page shows Paused until the 1st of next month. Until then the autopilot proposes nothing and changes nothing. Each automation keeps its mode, and everything starts again on its own when the allowance renews.
For the day. So that one busy day cannot spend the whole month, each day can only use part of it. When today's part is used, the tile says Today's share is spent. and the page shows Paused until tomorrow. It starts again at midnight (UTC).
While it is paused, your inbox, your automatic replies and automatic assignment work as usual. Only the suggestions and the automatic changes wait.
Questions
Will I be charged if the autopilot uses a lot? No. The allowance is included in your plan, and the autopilot stops when it is used.
Why is it already used on a number where I turned nothing on? The allowance is shared by the whole account: your other numbers and your AI agents use it too.
How do I get a larger allowance? Each number on the Standard, Advanced or Premium plan adds to it, so it grows with every number you add or move to one of those plans.
The tile says it could not be read. Click Retry. The autopilot keeps working while the tile cannot be read.