Labels
Resolve chats automatically: an inbox with only what is still pending
Chats where the customer stopped answering are resolved on their own after the time you choose, unassigned, labelled and with a note if you want. They reopen as soon as the customer writes again.
Decisions: an autopilot that sorts your chats and suggests the next step
The autopilot reads each number's chats as they arrive. Choose, automation by automation, whether it stays off, suggests what to do or does it on its own, with Undo for 24 hours.
Label chats and route them to a department with the autopilot
Write an instruction for your labels and departments, and the autopilot adds the right labels and proposes the right department from what the customer wrote.
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